Support
Need help with your account, a plan change, or something isn't working? We're here to help.
Frequently asked questions
How long does organization approval take?
New organizations are reviewed by our platform team, typically within one business day. You'll be able to sign in and see your account status at any time — a pending account shows a status page instead of the dashboard.
Can I change my plan later?
Yes. Contact support with your organization name and the plan you'd like to move to. Plan changes (gates and user slots) are applied by our team.
What happens if I exceed my gate or user slot limit?
You won't be able to add a new gate or staff account beyond your plan's limit — you'll see a clear message telling you which limit was hit. Contact support to upgrade.
Is my organization's data visible to other organizations?
No. Every organization's data — visitors, staff, gates, visit history — is fully isolated. See our Privacy Policy for details.
My organization was suspended — what do I do?
This usually happens due to a billing issue. Contact support with your organization name and we'll help resolve it.